Shipping policy
We Herbal has partnered with reputed logistic partners for our logistic services, to ensure that all our products reach you in the best of conditions with no damages. We assure you that we use packaging materials of the best quality, which is sourced from reliable vendors, and ensure thorough testing of package worthiness before using them for shipping and delivery of our products.
How does the delivery process work?
Once our system has processed the order that you have placed with us, your products are thoroughly inspected to ensure that they are in a perfect condition. After the products have been subjected to thorough inspection and on passing the final round of quality check, we pack and handover your products to our trusted logistic partner.
Our logistic partner will then deliver the products to you at the earliest possibility. In case, our logistic partner is unable to reach you at the shipping address or at the suitable time provided by you, then our logistic partner shall contact you to resolve the same.
Please note that all products ordered by you (including any complimentary gifts bundled with the product that you have ordered for) will be shipped to you at the shipping address, provided by you at the time of placing your order, with an invoice. While we strive to ship all products in your order together, this may not always be possible.
What is the range of locations to which We Herbal ships their products?
We Herbal ships PAN India to almost all the pincodes. The list of pin-code serviceability might change from time to time depending on our logistics partners.
Do We Herbal ship internationally?
Yes, We Herbal ships its products internationally.
Is it possible for me to track my order?
As soon as you place your order with us, your order is processed from our concerned warehouse. Once your order has been dispatched from our warehouse, you shall receive a confirmation email, on the email address provided by you at the time of placing your order with us, containing the details of the tracking number and the courier company that is processing your order. Along with that you will also receive a message on whatsapp about the confirmation of your order. Alternatively, you can track your order in the “Track Orders” section of We Herbal’s website.
How long will it take for my order to reach me?
At the time of placing your order, depending on your shipping address, an estimated time of delivery would be shared with you. We aspire to get your product delivered within 2-7 days of you placing your order with us depending on the geography you are ordering from to the shipping address mentioned at the time of placing your order but at times owing to unforeseen circumstances and delays, deliveries can take slightly longer. Please note that We Herbal will try its level best to make sure that you receive your order as soon as possible but We Herbal is not liable for any delay in delivery by our logistics partner.
NOTE: As such for the time being, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. As per safety protocols while we are currently accepting online orders to ship within India, due to the changing nature of the situation, we reserve our right to pause deliveries at any time if warranted.
Processing Time
Orders are processed within 1-2 business days.
Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times vary based on your location and chosen shipping method:
Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
International Shipping: 8 -12 business days
Please note that delivery times are the estimates and may vary due to factors beyond our control (Technical faults, bad weather conditions, Customs Clearance and other emergency conditions).
Note
If you want to order products through express delivery and receive them in 2-3 days, reach out to us on our whatsapp number +91 90820 68102 to place your orders. This is applicable only for domestic orders. Additional shipping charges will be applicable depending on the weight of your parcel and your location.
What time of the day will my order be delivered?
Our logistic partner will make sure to give you a call before delivering the product at the shipping address provided by you at the time of placing your order with us. Please make sure you are available to receive the calls as usually after 3 (three) failed attempts of trying to deliver the products at the shipping address mentioned, the product shall be returned to our warehouse.
What are the shipping charges applicable on my order?
Shipping and handling charges may vary based on the product ordered, packaging size and other considerations. This amount will be charged to your total bill at the time of placing your order with us on the Website. The shipping and handling charges are given at the time of check out and you will be informed of the same before making payment of the order placed.
Is cash on delivery available?
Yes, COD is available in India. If you wish to opt for cash on delivery you will have to bear the additional cost of Rs 50.
Why will I be charged extra for opting cash on delivery?
The courier company charges 50 Rs extra for delivering on the cash on delivery basis.
Notification of changes in the Shipping and Delivery Policy
We keep our Shipping and Delivery Policy under review to make sure it is up to date and accurate. Any changes we make to this Policy in the future will be posted on this page. We reserve the right to change or update this Policy at any time without any prior intimation to you. Such changes shall be effective immediately upon posting on our Website. You are required to review the Policy regularly to keep yourself abreast of the changes, if any.
Contact Information
For any queries, please feel free to reach out to us on our customer care support-
Call/Whatsapp - +91-9082068102
Email id- weherbalmail@gmail.com
Timing - Monday to Saturday (9:30am to 6:30pm)
We have one day delivery options for Mumbai based customers.
Happy Shopping!